Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please review the following policy:

  • Returns may be requested within 10 days of receiving your item, based on the delivery date shown by the carrier.

  • All returns must be authorized in advance. Unauthorized returns will not be accepted.

  • Items must be unused, unworn, unwashed, unaltered, and in the same condition you received them, with all original tags, packaging, and accessories included.

  • Proof of purchase, such as your order confirmation email, is required.

  • Returns are not accepted for final sale or clearance items, items missing tags or original packaging, or items damaged due to misuse, improper care, alterations, or normal wear and tear.

  • To request a return, contact us at hello@kindefur.com within 10 days of delivery with your order number and reason for return.

  • Customers are responsible for return shipping costs, and we recommend using a trackable service.

  • Once your return is received, items will be inspected before approval. Approved refunds are issued to your original payment method within 5–10 business days.

  • Original shipping costs are non-refundable.

  • If your item was defective, damaged, or incorrect upon arrival, we will provide a prepaid return label or issue a full refund at no cost to you.

  • Exchanges are not offered. If you need a different size, style, or color, please return your item for a refund and place a new order.

Refunds or compensation will not be available in the following situations:

  • Non-delivery caused by severe weather or natural disasters (hurricanes, floods, earthquakes).

  • Delivery failures due to courier issues such as strikes, equipment breakdowns, or other operational problems.

  • Undeliverable packages caused by incorrect, incomplete, or inaccurate addresses or ZIP codes provided by the customer.

  • Missed deliveries or refused packages when the recipient or someone on their behalf was not available to accept delivery.

  • Packages marked as “pending pickup by recipient” but not collected.

  • Requests for refunds after rescheduling or requesting a different delivery time.

  • Packages delivered within the guaranteed timeframe.

  • Fraud, abuse, or violations of our policies.

  • Delivery failures caused by changes in customs clearance laws, regulations, or policies.

  • Circumstances beyond our control such as courier disruptions or pandemic-related restrictions.

  • Packages that cannot be sent or delivered due to delayed or unpaid applicable taxes.